FAQ
We ship all orders through DHL.
Once your order has shipped, we will send you an email with shipping confirmation and a tracking number.
Yes we do.
- Standard Shipping: With standard shipping, your order will typically arrive at your address within 10-15 business days.
- Premium Shipping: Opt for premium shipping, and you can expect your package to reach you in just 7-10 business days. As part of our commitment to transparency, enjoy real-time package information through our Gmail notification service.
It depends on the destination and the chosen shipping method; however, an order takes normally between 7-15 business days to arrive after dispatch. If you have any questions about your order, please contact us. customerservice@viviajewelry.com
We accept returns/refund on any unworn merchandise within 30 days of the ship date. When returning the items, please contact us, and we will provide you with the nearest return location based on your country. Once we confirm receipt of the items in good condition, we will issue a return/refund at no cost. Please note that the return/refund shipping fees are the responsibility of the customer. For more information, please refer to our return/refund policy.
Please email customerservice@viviajewelry.comfor questions about a return or refund.