Shipping Policy

At VIVIA, we are committed to providing you with a seamless and efficient shopping experience, including a reliable shipping service. Please take a moment to review our shipping policy:

1. Shipping Options:

Standard Shipping: With standard shipping, your order will typically arrive at your address within 10-15 business days.

Premium Shipping: Opt for premium shipping, and you can expect your package to reach you in just 7-10 business days. As part of our commitment to transparency, enjoy real-time package information through our Gmail notification service.

2. Free Shipping Offer:

Enjoy free shipping on orders above $79 (CAD). For your convenience, the equivalent values in Euros and American Dollars are [53.99in Euro] and [57.99 in USD].

3. Shipping Rates for Different Countries:

We understand the importance of accessibility. Therefore, shipping rates vary based on your location. The shipping time will also depend on the destination country.

4. Order Processing Time:

We strive to prepare and dispatch your order efficiently. Please allow us 1-3 business days to process your order. Once your package is ready for shipping, we will send an email to your provided address with a tracking number, ensuring you can monitor your shipment's progress.

At VIVIA, we prioritize customer satisfaction. If you have any questions or concerns regarding our shipping policy, feel free to contact our customer support team. We appreciate your trust in us and look forward to serving you with a seamless shopping experience.

If you would like this update or have any other questions or concerns, please email us @ customerservice@viviajewelry.com along with your order #. If you would like a refund, please email us as soon as possible as we will have to contact our shipping warehouse
to confirm your order has not already been shipped.

Happy Shopping!
VIVIA