Refund Policy

At VIVIA, we value your satisfaction and want you to have a positive shopping experience. If you're not completely happy with your purchase, we offer a hassle-free refund policy to ensure your peace of mind.Here are the key points of our refund policy:

-Easy Returns: If you're not satisfied with your order, you can request a return within 15 days of receiving your purchase. We want to make the return process as smooth as possible for you.

-Eligibility: To be eligible for a refund, the item must be unused, undamaged, and in its original packaging. Please make sure to include all accessories and tags that came with the product.

-Refund Process: Once we receive and inspect the returned item, we will initiate the refund process. You can expect the refund to be processed within 7 business days. Please note that the refund will be issued using the original payment method.Return Shipping: The cost of return shipping will be the responsibility of the customer, unless the return is due to a mistake on our part (such as receiving a defective or incorrect item). We recommend using a trackable shipping service to ensure the safe return of the item.

-Non-Refundable Items: Certain items may not be eligible for a refund due to hygiene reasons or if they are personalized/customized. Please refer to our product descriptions or contact our customer support for more information.

-Customer Satisfaction: Your satisfaction is our priority. If you have any concerns or questions regarding your order or the refund process, our dedicated customer support team is here to assist you. We strive to provide prompt and helpful assistance to ensure you're happy with your shopping experience.

At VIVIA, we stand behind the quality of our products and aim to provide exceptional service. We hope this refund policy provides you with confidence and transparency when making a purchase from our store.Please note that this is a general outline of our refund policy, and specific details may vary. We recommend referring to our full refund policy on our website or contacting our customer support for complete information.Thank you for choosing VIVIA. We appreciate your support