Return Policy:

At VIVIA, we value your satisfaction and want to ensure you have a positive shopping experience. If you're not completely happy with your purchase, we offer an easy-to-understand return policy to provide you peace of mind. Here are the key points of our return policy:

1. Hassle-Free Returns:
If you're not satisfied with your order, you can request a return within 15 days of receiving your purchase. We aim to make the return process as smooth as possible for you.

2. Eligibility:
To be eligible for a return, the item must meet the following criteria:

  • It must be unused.
  • It should remain undamaged.
  • It must be in its original packaging.
  • Ensure all accessories and tags that came with the product are included.

3. Return Process:
Once we receive and inspect the returned item, we will initiate the return process. You can typically expect the return to be processed within 7 business days. Please note that the return process is for merchandise exchange or store credit.

4. Return Shipping:
The cost of return shipping will be the responsibility of the customer unless the return is due to a mistake on our part, such as receiving a defective or incorrect item. We strongly recommend using a trackable shipping service to ensure the secure return of the item.

5. Non-Returnable Items:
Certain items may not be eligible for a return due to hygiene reasons or if they are personalized/customized. For more information, please refer to the product descriptions on our website or contact our customer support team.

6. Customer Satisfaction:
Your satisfaction is our top priority. If you have any questions or concerns regarding your order or the return process, our dedicated customer support team is here to assist you. We are committed to providing prompt and helpful assistance to ensure you're content with your shopping experience.

At VIVIA, we stand by the quality of our products and aim to provide exceptional service. We hope this return policy offers you the confidence and clarity you need when making a purchase from our store.

Please note that this is a general overview of our return policy, and specific details may vary. We encourage you to refer to our comprehensive return policy on our website or contact our customer support for full information.

Thank you for choosing VIVIA. Your support is greatly appreciated!